Return/Exchange Policy

Return Policy for online purchases:

Due to the handcrafted nature of the items sold, some variations may occur. Many items are unique in shape, color and size.  Please know that we do everything we possibly can to let customers know when we think the difference is significant.

If you are not satisfied, please repackage your purchase carefully, preferably in the same box it was originally shipped in.  Enclose a copy of your order receipt and mark the outside of the box Web Return and send it fully insured for all packages over $50 within 30 days for a refund to: 
The h’Art of Chagrin 100 North Main Street #220 Chagrin Falls, Ohio 44022. Also call us at 440-247-7722 or email debra@thehartofchagrin.com to let us know it is on its way back to us.  Within 15 days you will be given a refund. Shipping and handling on returned merchandise will be credited towards your next purchase. Items received by The h’Art of Chagrin damaged due to inadequate packaging will not receive a refund.